PTT Digital launches IPAC (Intelligent Process Automation Center) – a full-service IPA technology hub,
PTT Digital launches IPAC (Intelligent Process Automation Center) – a full-service IPA technology hub, enhancing work processes for precision and speed, while venturing into Healthcare and Insurance markets.
In today’s fast-paced business landscape, many enterprises are embarking on full-scale Digital Transformation initiatives. These initiatives rely on technology to support and enhance their work processes, making them faster, more accurate, and more efficient. Robotic Process Automation (RPA) and Intelligent Automation (IA) systems have emerged as pivotal tools in the digital age that transform workflows into intelligent processing systems and support rapid Digital Transformation within organizations to address future challenges.
According to global market trends, the global process automation market is forecast to grow to more than 13 billion U.S. dollars by 2030, a significant increase of more than 12 billion compared to 2020. This exponential growth within a decade underscores the importance of automation technologies in driving Digital Transformation. Most enterprises see the automation technology is top priority of their digital transformation to success and creating business competitiveness in global market.
At the “IPAC Grand Opening” event, jointly organized by PTT Digital, a PTT Group company that has provided comprehensive information technology services for over 17 years, and SS&C Blue Prism, a global leader in IA and RPA software, over 100 executives and teams from prominent healthcare and insurance organizations joined this event at Hotel Nikko Bangkok. Mr. Tuantong Suwannahong, Client Solutions Vice President at PTT Digital, stated, “Currently, PTT Digital is ready to elevate organizational work processes to full-scale digitalization by offering services related to IA and RPA technologies through the IPAC service center, which provides a complete platform in the form of Pay-Per-Use Intelligent Process Automation Center, the first in Asia. Additionally, IPAC services can be customized to suit the specific needs of businesses, allowing organizations to manage technology costs efficiently on a global standard.”
Importantly, Robotic Process Automation (RPA) will play a significant role in future work processes and is a key component of strategies for implementing Intelligent Automation within organizations. Bots will become integral team members, managing repetitive tasks, processing large volumes of data, and making conditional decisions. Data entry, data retrieval, email communication, and document printing will be streamlined, reducing the time spent on routine tasks and minimizing the risk of human error. This not only allows employees to focus on their work and customer service, creating more value for the organization, but also results in swift task delivery and higher customer satisfaction. Additionally, it significantly reduces production and operational costs.
This event received an honor from Mr. Sunny Saha, SVP and General Manager for SS&C Blue Prism in Asia-Pacific. He expressed his congratulations on the launch of the IPAC service, which aims to enhance agility and resilience in various businesses, including healthcare and insurance, through the use of IPA technology. The collaboration between SS&C Blue Prism and PTT Digital began in 2019 with the goal of achieving Digital Transformation within the PTT Group and expanding services through a platform.
Currently, PTT Digital has a team of over 60 technology experts in Intelligent Automation who are globally certified in developing and using IA and RPA technologies across various industry sectors, in collaboration with SS&C Blue Prism, a global leader in IA and RPA software. Over the years, PTT Digital has developed and managed the use of more than 100 digital workers or bots for leading companies, designing various job functions totaling over 130 items with a timesaving of over 150,000 working hours. This results from integration of automated working systems to enhance work processes and increase organizational agility. IPAC services are suitable for all sizes of companies, especially in manufacturing, finance, banking, insurance, and healthcare sectors.
At the event, experts from both PTT Digital and SS&C Blue Prism discussed about IPAC services and their experiences in providing IPA (Intelligent Process Automation) technology. They also exchanged perspectives on using IPA technology in real Use Cases, particularly in the healthcare and insurance industries. SS&C Blue Prism showcased the benefits of incorporating Intelligent Process Automation into a leading insurance business in Singapore. They reduced losses due to fraud and improved security for customers by using a Fraud Detection Bot to analyze transaction data and detect fraudulent activities. The bot also processed claims for up to 220,000 cases daily, with auto approvals and authorizations up to $100,000 USD per day, saving more than 100,000 hours of work annually. Businesses in the healthcare sector in the United States have brought intelligent automation into various projects across Banner to fill a void that other applications/technology cannot perform. This approach transforms the way people think about intelligent automation with its goal is not to eliminate roles with automation, but to provide a more efficient way to do business and alleviate staff time to perform more valued work, such as direct patient care.
Furthermore, IPAC has the capability to improve end-to-end operational processes by integrating digital technology into organizations. It benefits employees in both the front and back offices by linking their work processes. In the future, RPA (Robotic Process Automation) will play a more significant role in various industries, particularly in healthcare and insurance, leading to transformations in these sectors. PTT Digital has provided services to various business units in a wide range of functions, such as bank account reconciliation, tax-related processes, procurement, invoicing, and more.
The PTT Digital’s IPAC offers comprehensive services in four key areas:
- D Bot: Ready-to-use Digital Workforce for common business processes.
- D Playbox: Ready-to-use automation platform to build your own Digital Workforce.
- D Academy: Intelligent Process Automation Professional Training Center.
- IDP: Intelligent Document Processing as a service using ML technology.
Mr. Tuantong Suwannahong, Client Solutions Vice President at PTT Digital concluded that IPAC is ready to support all businesses in cost-effective technology management through its Pay-Per-Use service. It helps reduce time needed for system development and enables businesses to use technology promptly in response to their needs. With a Ready-to-Use bot development platform, organizations do not need to recruit personnel and focus on enhanced investments. With All-in-one Service Bundling, IPAC provides comprehensive services, from system setup to system support and helps improve the digital skills of employees within the organization. The Local Team service, consisting of Thai experts who understand the business processes in Thailand (Thai Localized), provides close support for RPA technology users, making it a standout feature of PTT Digital’s services.
